Privacy policy
Last updated: January 14, 2026
Privacy Policy – BRAUM UK
This Privacy Policy describes how BRAUM UK collects, uses, stores and discloses your personal data when you visit https://braum.uk, use our services, make a purchase, or otherwise communicate with us. For the purposes of this Privacy Policy, “you” and “your” refer to the user of our services, whether you are a customer, website visitor, or another individual whose personal data we process.
BRAUM UK is the data controller for the personal data described in this Privacy Policy. Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational reasons. Where we do so, we will publish the updated version on our website and revise the “Last updated” date. Any changes will take effect when the updated Privacy Policy is published, unless otherwise required by law.
How We Collect and Use Your Personal Information
We collect and use personal data to provide our services, operate our website, fulfil orders, communicate with you, and comply with our legal obligations. The personal data we collect and use depends on how you interact with us.
In addition to the specific purposes described below, we may use your personal data to improve our services, protect our business and customers from fraud or misuse, enforce our terms and conditions, and respond to lawful requests from public authorities.
What Personal Information We Collect
Personal data means any information that identifies you or can reasonably be linked to you.
Information We Collect Directly from You
When you interact with us directly, we may collect personal data including your name, billing and delivery address, email address, telephone number, order details, payment confirmation information, and account login details where you create an account. If you contact our customer support team, we will collect the information you choose to provide in your communications with us.
If you choose not to provide certain personal data, you may be unable to access some features of our services or complete a purchase.
Information We Collect about Your Usage
When you visit our website, we may automatically collect technical and usage data about how you interact with our services. This may include your IP address, device type, browser type, operating system, referral source, pages viewed, and interactions with the website. This data is collected using cookies and similar technologies and helps us operate, secure and improve our website.
Information We Obtain from Third Parties
We may receive personal data from third parties where necessary to provide our services. This includes payment service providers who process your payment details, delivery partners who fulfil and ship your orders, and website service providers who support the operation of our online store. Any personal data we receive from third parties is processed in accordance with this Privacy Policy.
How We Use Your Personal Information
We use your personal data to process and fulfil orders, manage your account, take payment, arrange delivery, handle returns and refunds, and provide customer support. This processing is necessary to perform our contract with you.
We may use your personal data to communicate with you about your orders, account, or changes to our services, and to respond to enquiries. Where permitted by law, we may also send you marketing communications. You can opt out of marketing communications at any time.
We use personal data to maintain the security of our website, detect and prevent fraud, and protect our business and customers. This processing is carried out in our legitimate interests and to comply with legal obligations.
We may also use aggregated or anonymised data for analytical and business improvement purposes.
Cookies
Our website uses cookies and similar technologies to function correctly, remember your preferences, analyse website usage, and improve user experience. You can control or disable cookies through your browser settings, although doing so may affect the functionality of the website.
For information about cookies used by Shopify, please refer to https://www.shopify.com/legal/cookies.
How We Disclose Personal Information
We may share your personal data with trusted third parties where necessary to operate our business. This includes payment processors, delivery companies, IT and website service providers, customer support services, and professional advisers. These third parties are only permitted to process your personal data for specific purposes and in accordance with applicable data protection laws.
We may also disclose personal data where required to comply with legal obligations, respond to lawful requests, enforce our terms, or protect our legal rights.
We do not sell personal data.
Third Party Websites and Links
Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those third parties. If you follow a link to another website, you should review their privacy policy before providing any personal data.
Children’s Data
Our services are not intended for children, and we do not knowingly collect personal data from individuals under the age of 16. If you believe that a child has provided us with personal data, please contact us so we can take appropriate action.
Security and Retention of Your Information
We take reasonable technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting obligations. When personal data is no longer required, it is securely deleted or anonymised.
Your Rights
Under UK data protection law, you have rights in relation to your personal data. These include the right to access your data, request correction of inaccurate data, request deletion of data, restrict or object to processing, and request data portability where applicable. Where processing is based on consent, you have the right to withdraw that consent at any time.
You may exercise your rights by contacting us using the details below. We may need to verify your identity before responding to your request. We will not discriminate against you for exercising your rights.
Complaints
If you have concerns about how we handle your personal data, please contact us first so we can address your concerns. You also have the right to lodge a complaint with the Information Commissioner’s Office in the United Kingdom.
International Users
Where personal data is transferred outside the UK, we ensure that appropriate safeguards are in place, such as standard contractual clauses or other lawful transfer mechanisms, to protect your data in accordance with UK data protection law.
Contact
If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to exercise your rights, please contact us by email at support@braum.uk or by post at Quarry Road, Pitstone, LU7 9GW, United Kingdom.
For the purposes of applicable data protection laws, BRAUM UK is the data controller unless stated otherwise.